In order to provide the free shipping offer to as many products as possible we reserves the right to use a multitude of shipping options.
Some of the most readily used shipping services under the free shipping promotion are UPS Ground (for larger packages) and USPS First Class Mail (for smaller packages). If you wish to have shipping options upgraded for an additional fee please contact our sales department. We reserves the right to make final determinations regarding this promotion.
Order Processing Speed
Your orders are sent out fast! Typically, all orders placed by 1:30 pm Eastern Standard Time are shipped the same day. If you place an order after the specified time and wish to have your order shipped the same day please tell your sales representative and we will try our very best to get your order on the truck.
Each order must have an original shipment record associated with it.
Quoted Shipping Time
Our website quotes shipping time to assist you in your decision making process. For example if you see “Usually Ships In 3 Days” that means upon receiving your order we immediately contact the manufacturer to see that they ship your equipment to us the same day. The 3 day ship time is based off the manufacturer’s geographical location from our warehouse as well as our shipping department’s ability to get the product out the door. There are occasions where the manufacturer will be backordered on an item for an extended period of time which is beyond our control. When this occurs a member of our customer service team will contact you to give an updated status on the actual ship time. When you place an order on our website we don’t actually capture your credit card payment until the item is ready to ship. So in the event that you do cancel your order due to an extended backorder circumstance we will not have to issue a credit.
We ships to worldwide. Nigeria is excluded from the APO Addresses we ship to.
Basic Product Returns
All of us at High Point want you to be 100% satisfied with your purchase! Therefore we have a 30 day return policy that starts when you take delivery of your gear. To receive a full refund less shipping (both ways) and handling fees, all returned products must be in new unopened condition, contain all of the original packing material and product components. All returns must be accompanied by an RMA Number. The RMA Number must be posted on the shipping label and not the original box. To obtain an RMA Number please contact customer service. Please have your original invoice number available to expedite the process.
Once we receive your package it will be inspected. Our team will look for original packaging, and inspect the product for any scratches, dings, etc. If the product is classified as being in new condition you will receive a full refund (less shipping costs, both ways), no questions asked. If the product contains dings, scratches or basic wear and tear the RMA will be subject to a re-stocking fee which will be determined upon completion of the inspection.
Note regarding shipping: We offer free shipping on hundreds of products! If you decide you want to return an item and it is in new condition you will receive a full refund less our initial shipping cost associated with shipping the product to you. This includes all products with free shipping promotions attached to them.
Return Processing Time
A returned product must pass through multiple hands prior to refund generation. First, it must be received by our shipping department. Once received our technicians must inspect the product. After inspection, the RMA is passed to the credit dept which issues the refund. Please allow up to 7-14 business days after we receive your return for the refund to be processed.
Exchange Processing Time
If the item was sent back for an exchange, please allow 3-7 business days for the replacement to be processed as the exchange products still require inspection by our technicians prior to assigning store credit for the exchange item.
Defective Product Returns
If you receive a product and believe it to be defective contact us at [email protected] Please describe the problem in detail and we will do our best to help correct the issue. In most instances, perceived problems are simply technical adjustments that our customer service reps can guide you through over the phone. Virtually all product defects require that you contact the manufacturer directly. However, we encourage you to call us first because we have the leverage to expedite the process for you.
Return Shipping Address
Note: All returns must be accompanied by an RMA Number. If an RMA Number is not obtained returns .shipments will be refused.